Manager - Training and Quality
- Genpact India
- 0 to 4 Yrs
- Hyderabad
- 3 years ago
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Job Description
*With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it. Now, we re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Transformation happens here. Come, be a part of our exciting journey
Are you the one we are looking for
We are inviting applications for the role of Manager, Training and Quality
In this role, you will be leading a set of Trainers & Subject Matter Experts and leading a set of Quality Analysts. You will be focused on Knowledge Transfer, Knowledge Management & Retention of Process for our Client. Also, you will be expected to be passionate about leading the effort on Quality.
Responsibilities:
- Be the primary point of contact for Client Support Experts for Training & Product Changes / Polices related matters
- Planning & Delivery of New Hire Batches & ensure their speed to proficiency as per standards
- Execute Classroom Observations & make changes to add value on Classroom Delivery & Training Modules & report to partners in an effective & reoccurring timely fashion
- Be part of TTTs & design/revisit framework for Training as & when required
- Manage dissemination of weekly/daily/hourly changes on process & track retention via PKTs & other tool
- Liaison with the Trainers to understand TNI/TNA
- Be the primary point of contact for Client Support Experts with respect to Quality Metrics
- Design & Execute Quality Framework to ensure a surprise free transactions processing
- Lead Gage RnR Sessions with QAs / FLMs & Ops managers to analyze & minimize variation in interpretation of the process & fix gaps by arranging refreshers/pkts for floor & leads
- Be part of TTTs / major process revamps & design/revisit framework for Quality
- Manage dissemination of weekly/daily/hourly changes on process & track retention via PKTs & other tools
Qualifications we seek in you
Minimum qualifications
- Any Graduate
Preferred qualifications
- Good interpersonal and communication skills
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
,Employement Category:
Employement Type: Full timeIndustry: IT - Software
Role Category: Sales / BD
Functional Area: Not Applicable
Role/Responsibilies: Manager - Training and Quality
Contact Details:
Company: Genpact IndiaLocation(s): Hyderabad
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Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...
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