Senior Associate - Helpdesk
- Genpact India
- 4 to 6 Yrs
- Bengaluru
- 3 years ago
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Job Description
*With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it. Now, we re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Are you the one we are looking for
We are inviting applications for the role of SA, Helpdesk
Responsibilities- Manage all the Helpdesk queries and provide resolution of the same
- Solid understanding of the various AP related processes
- Manage customer and vendor queries relating to but not limited to the following:
- Invoice payment status
- Purchase order queries
- Payment discrepancies
- Invoice disputes and resolutions
- Provide accurate and effective document preparation and records management relative to the AP Helpdesk function
Minimum qualifications
- Bachelor/Master of Commerce or Business Administration
- Experience in AP preferably in the Energy or Power industry
- Must have sound knowledge of English both written and oral
- Preferable to have practical knowledge of SAP
- Excellent time management and planning skills
- Attention to detail, good analytical and problem-solving capabilities
- Aim to achieve results and deliver on goals
- Prior experience in client management
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
,Employement Category:
Employement Type: Full timeIndustry: IT - Software
Role Category: IT Operations / EDP / MIS
Functional Area: Not Applicable
Role/Responsibilies: Senior Associate - Helpdesk
Contact Details:
Company: Genpact IndiaLocation(s): Bengaluru
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Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...
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