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Process Associate - Customer Service- Desktop @ Genpact India

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 Process Associate - Customer Service- Desktop

Job Description

PA, Technical/Customer Service

In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement Active user of Internet and online applications.

Responsibilities:
  • Answer queries, requests and complaints through inbound/outbound calls, email and chat
  • Meet/ Adhere to Contractual Metrics & KRA s
  • Utilizes laboratory resources to walkthrough customers and verify symptoms for Technical issues
  • Validate customer entitlement, warranty and product information
  • Information management between Intel database EIM and Depot database SMT (Support Management Tool) or DMS (Depot Management System)
  • Ensure required information is entered into central database pertaining to customer problems or requests.
  • Complete logging of contacts encountered.
  • Individual case management based on client agreement.
  • Calls out technical or non-technical problems that are unable to be resolved on the spot to Level2.
  • Flags up personal training requirements to Team Lead
  • Adheres to clients (Intel) defined processes & procedures and company policies
Qualifications we seek in youMinimum qualifications
  • Freshers are eligible
  • Any graduate degree or equivalent with good academic record
Preferred qualifications
  • Graduate from a reputed university with good interpersonal skills
  • Hands on experience in FRU(Field replaceable unit) level trouble shooting on desktops
  • Hands on experience in installation and troubleshooting of different versions of windows desktop operating systems and Linux OS
  • Experience in trouble shooting all hardware as well as connected software
,

Employement Category:

Employement Type: Full time
Industry: IT - Software
Role Category: General / Other Software
Functional Area: Not Applicable
Role/Responsibilies: Process Associate - Customer Service- Desktop

Contact Details:

Company: Genpact India
Location(s): Bengaluru

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₹ 2.0 - 3.0 Lakh/Yr

Genpact India

Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...