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Advisor Voice RCC_B @ Reliance Jio Infocomm

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 Advisor Voice RCC_B

Job Description


  • Job Responsibilities :
    '1. Manage all customer interactions as rostered within parameters
    2. Demonstrate ownership on calls when contacted by customer
    3. Respond to all customers in appropriate tone and language
    4. Offer a solution-based approach for all customer interactions
    5. Educate the customer at every given possible opportunity
    6. Ensure updation of product, system, process and policy knowledge
    7. Adhere to rostered timing, scheduled shifts and activities
    8. Capture customer details and data relevant to the call or service
    9. Resolve customer queries within agreed timelines
    10.Manage outbound campaigns as per business requirement
    11. Increase, develop and retain customer base through relationship
    building and service
    12. Follow all contact center policies, procedures, code of conduct and
    legislative requirements
    '
  • Skills & Competencies :
    1. Speak local language
    2. Basic computer knowledge
    3. Problem solving skills
    4. Customer focus
    5. Technical orientation
    6. Attention to detail
    7. Service mindset'

Employement Category:

Employement Type: Full time
Industry: Full time
Functional Area: Telecom
Role Category: Customer Service
Role/Responsibilies: Advisor Voice RCC_B

Contact Details:

Company: Reliance Jio Infocomm
Location(s): Mohali, Chandigarh

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Reliance Jio Infocomm

Jio promises to shape the future of India by providing end-to-end digital solutions for businesses, institutions and households and seamlessly bridging the rural-urban divide. When you walk through our doors anywhere in the world, you'll find a group of sharp-minded individuals working in a challeng...