Warm Greetings from Hexaware!!
Hexaware provide you the best opportunity to come and join our dynamic team.
Location: Ghansoli- Navi Mumbai
Job Type: Permanent
Roles & Responsibilities for Team Leader-
Should know throughput calculation like attrition, shrinkage.
Should have handled min 15 to 25 agents as team lead.
Should handle the team weekly reviews and encourage team to meet organizational goals
Responsible for staff retention within the team.
Should be aware of KRAS, KPIS, SLA, TAT, Occupancy, Attrition Formula, Shrinkage formula.
Should have Min 1 year experience as TL, handled Social Media Campaign/ORM.
Qualification- Graduation (Mandate)
Candidates are requested to please share your CV with the following details.
Experience as TL on paper:
Experience in Social media /ORM as TL:
Current CTC:
Expected CTC:
Highest Qualification:
Notice period:
Span handled:
Contact Person: Julisha Raut.
If interested then please share your updated resume at ju*****r@he*****e.com
Keyskills: Social Media Team Leading ORM Sr. Team Leader Senior Team Leader TL Operations TL Team Leader Operations Shrinkage Team Leader Operations
About IBM - Global Business Services: Global Business Services brings to the forefront the concept of global delivery right here in India and brings to clients the best of two worlds; India & IBM; by offering quality services. Global Business Services helps integrate the strategy, business proc...