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Business Operations Team Lead - Workforce @ Amdocs

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 Business Operations Team Lead - Workforce

Job Description

What will your job look like

  • Oversee and manage workforce planning execution (Resource Management Group) and positions management processes in continuous coordination with business units and support functions to support amdocs India growth and meet quarterly head count projections
  • Provide standard and ad-hoc analysis, reports/dashboards and presentations with insights to stakeholders/leaders using workforce data to support amdocs India growth
  • Set-up and streamline work systems, policies, processes, and procedures in all matters related to Resource Management Group and special projects while ensuring compliance to the same
  • Participate / conduct senior management/unit focals/stake hold governance meetings around Head Count projections Vs current status to ensure unit wise recruitment pace to achieve headcount mandate
  • Ensure proactive traction of the actions from these meetings
  • Collate and analyze the data to identify gaps/patterns
  • Create concise and crisp management reports
  • Act as a liaison between Resource Management Group and other stakeholders/business units on matters related to Resource/Capacity, Graduate needs - campus/off-campus, movement of employees between legal entities, ramp downs and other strategic initiatives
  • Facilitate and lead/manage the execution of various internal/strategic projects/ task forces/ business improvement initiatives across multi-disciplinary functional areas such as BCP, Attrition reduction, Diversity, Employee engagement, cost control etc.
  • Identify highlight industry trends/best practices, key issues and present results, pinpointing challenges, areas of concern and possible deviation from established plans in the domains under your responsibility
  • Help India head with market research, presentation / talking points when he participates in various Industry forums


All you need is

  • Bachelors Degree, MBA (Finance domain is a plus, PMP is a plus)
  • Minimum of 8 years experience in Resource Management Group (Workforce Planning & Execution)/Program management/Data Analysis - Insights/Market Research.
  • Skilled in budget preparation and fiscal management will be a plus.
  • Expertise in MS Excel, PowerPoint, Project
  • Be able to manage ambiguity.
  • Able to feel comfortable in a dynamic, constantly changing environment and rise to the challenge when new areas of work present themselves
  • Must be strong in program management, analytical/statistical skills, deriving insights, data management & trend analysis
  • Strong interpersonal skills and ability to work effectively with stakeholders at all levels in a collaborative team environment.
  • Advanced knowledge and understanding of relevant business and operational systems, policies, and procedures, organization structure, staffing patterns and job designs.

Job Classification

Industry: Telcom, ISP
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Senior Management
Role: Senior Management
Employement Type: Full time

Education

Under Graduation: Any Graduate in Any Specialization
Post Graduation: Post Graduation Not Required
Doctorate: Doctorate Not Required

Contact Details:

Company: Amdocs Development
Location(s): Pune

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Keyskills:   Data analysis PMP Data management Staffing Analytical Market research microsoft Analytics Recruitment Business operations

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Amdocs

Amdocs Development Center India Pvt. Ltd.