Preferred QualificationsProcess Specialist - IT Service Management Responsibilities
Establishing and executing tactical plans for a full- scale implementation of the ITIL / ITSM framework
Developing and implementing new or improvising standard policies, processes, procedures, work instructions etc
Coordinate Process Group meetings
Lead process improvement and automation initiatives
Facilitate implementation of IT Service Management Information Security Management processes in engagements
Conduct Process Training for consultants to improve awareness on Service Quality, Information Security, Knowledge Management / reuse and to improve process adoption
Review Service management documents and advice Service Delivery Managers / Delivery Leaders of process tailoring
Attending Project Kickoff, Project Progress, Closure, Portfolio cadence Meetings.
Coordinating with Service Delivery Managers/project teams for collecting operational metrics data
Reporting service performance metrics and insights to Service Delivery Managers, Higher management and customers
Sharing best practices/lessons learnt etc.
Conducting process compliance reviews/audits to assess process effectiveness and track non-compliance issues to closure
Contributing to Engagement success and customer satisfaction
Facilitating root cause analysis and corrective action planningQualifications and competencies:10 to 15 years in ITIL / ISO 20000 / CMMI
Graduate (Engineering, Business Management )
Certified Lead / Internal Auditor having an eye for detail - mandatory
Good understanding of Service Management / Quality / Information Security Principles, Best Practices and standards (ITIL / ISO20000
/ ISO9001/ ISO 27001)
Experience in data collection, analysis, reporting and performance baseliningMandatory - ITIL certification and implementation experience
Curious: learn new technologies and stay up to date with new developments in IT Service Management
Creative: spot improvement opportunities and solve business problems
Collaborative: a team player with good interpersonal skills.
Communicate: relate and effectively communicate with stakeholders at different levels
Committed: self-driven with a bias for action and results
Detailed Description and Job Requirements
As a member of the Consulting organization, you are responsible for ensuring that a quality, integrated software solution is delivered in a timely manner, at budget, and to our client*s satisfaction. This involves working closely with the client to understand and manage their expectations, as well as working closely with Oracle and third-party vendors to ensure delivery.
Provide engagement delivery services both as an individual and as a team member. Has subject matter knowledge of relevant implementation responsibility. Has database, core applications and web technology knowledge. Has specific experience in implementing Oracle solutions and in systems integrations.
Job duties are varied and complex that need independent judgment. May have project lead role. A BS or BA in related fields. 5-7 year overall experience in functional or technical role. Two years experience in multi-dimensional issue resolution. Ability to communicate effectively. Ability to build rapport with team members and clients. Willing to travel regionally with some national travel.
Employement Category:Employement Type:
Full timeFunctional Area:
Consulting Staff Principal