Process Developer - Sourcing and Procurement
- Genpact India
- 3 to 5 Yrs
- Noida, Gurugram
- 3 years ago
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Job Description
Process Developer, ProcurementWe require someone with extensive knowledge and understanding of handling email inquiries from internal customers, as well as external vendors. Delivering professional, effective, high quality service and assistance before, during, and after the customers requirements are met. You will be responsible to research and resolve inquiries relating to Accounts Payable, Procurement Operations, Supplier queries and Product Ordering.
Follow up on customer interactions in a timely manner. Communicate with stakeholders to address issues and concerns. Finally, take action on feedback provided
Responsibilities- Process purchase requisition and supplier-set up
- Handling email inquiries from internal customers, as well as external vendors. Delivering professional, useful, high quality service and assistance before, during, and after the customers requirements are met
- Keep records of customer interactions, recording details of inquiries, complaints, and comments, as well as actions taken
- Develops communication between customers to have a smooth transaction
- Ability to perform and resolve query of a customer to build a better relationship
- Monitor generic email box for incoming queries and acknowledge them as per SLA
- Keep track of all requests received, either through ticket or manual tracker, for efficiency and follow up purposes
- Follow up with requesters/co-functional teams to provide quicker resolutions
- Follow up with Suppliers/Vendors wherever required
- Provide periodic updates to users/impacted parties on the status of the ticket/issue raised
- Transfer/Raise inquiries to appropriate teams for resolution
Minimum qualifications
- Graduation in Commerce (B.Com)
- Relevant experience in Procure to Pay like Supplier Set-up or Procurement Operations or Accounts Payable
- Excellent Communication Skills - Written and Spoken
- Customer Management Skills
- End to End understanding of Procurement activities to decide what needs to be dealt by Procurement and Accounts Payable process Helpdesk and other co-functional teams (e.g. AP, L2 Team etc.)
- Proficient with MS Excel
- Understanding of Procurement/Supplier Set-up Concepts
- Familiarity with WorkDay and Coupa will be an added advantage
Employement Category:
Employement Type: Full timeIndustry: IT - Software
Role Category: Supply Chain / Logistics
Functional Area: Not Applicable
Role/Responsibilies: Process Developer - Sourcing and Procurement
Contact Details:
Company: Genpact IndiaLocation(s): Noida, Gurugram
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Genpact India
Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...
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