Process Developer - Order to Cash @ Genpact India

Job Description

PD, Order to Cash

We are looking for someone with deep understanding and ability to perform day-to-day operations while maintaining SLA. Solving queries related to cash application and coordinating with customer

In this role, youll be responsible for all the activities related to O2C domain

• Posts/applies cash payments to customer accounts for different payment modes- Wire/EFT/Check Lockboxes
• Reviews exception logs, investigates, and follows-up as appropriate
• Weekly communication with client on process exceptions/challenges
• Reconciles customer payments - reviews discrepancies from automatic reconciliation and makes manual adjustments as appropriate
• Able to identify auto cash failure reason and perform analysis to improve the same
• Independently handle all queries received in mailbox related to Cash Apps process
• Research on unapplied Cash and follow up with Collection team for the remittances
• Identify process improvement opportunities and drive implementation (Lean and Six Sigma projects)

Minimum qualifications

• Graduate in Commerce (B.Com)
• Relevant work experience in Cash application (Order to cash)

• Very Good Written and Verbal Interpersonal skills
• Proficient in MS Office applications, especially in MS excel
• SAP knowledge and experience in generating reports from SAP would be an added advantage

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