Manager-Business Analyst Black Belt
- Genpact India
- 2 to 4 Yrs
- Kolkata
- 3 years ago
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Job Description
*With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it. Now, we re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Inviting applications for the role of Manager, Lean Six Sigma
In this role, you will Partner with operations to launch operational improvement projects impacting revenue generation, customer service experience, first call resolution & Net Promoter Score (NPS).
Responsibilities:
This is a full time role and would involve balancing various tasks like the following (indicative - but not limited to:)
Developing and Executing Key Process Improvement & Digital Groundbreaking Project Roadmaps for the aligned businesses
Interact with Clients for understanding Key business Priorities and Opportunity identification
Help tackle business problems and collaborate with the broader six sigma community
Lead BB Level Projects, and coach & mentor Green Belts
Provide innovative leadership driving quality performance
Direct the identification of gaps and improvement in the various processes
Ensure the use of problem solving and root cause analysis where necessary
Deploy framework to improve Process performance on the shop floor.
Lead VSM and Problem Solving Workouts with the various businesses
Monitor & audit the deployed processes for effectiveness & efficiency
Responsible for the Visual Management of dashboards & metrics
Responsible for generating business impact for the clients using the CI methodologies and frameworks
Qualifications:
Minimum Qualification:
Candidate must be black belt Certified
Six Sigma experience must be in a Business Process Outsourcing context
Candidates must have launched & mentored several process improvement projects, that may have contributed to revenue generation, First Call Resolution & Net Promoter Score (NPS).
Preferred Qualification:
Banking, financial services & insurance clients exposure.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube.
,Employement Category:
Employement Type: Full timeIndustry: BPO / Call Center
Role Category: Finance / Accounts / Tax
Functional Area: Not Applicable
Role/Responsibilies: Manager-Business Analyst Black Belt
Contact Details:
Company: Genpact IndiaLocation(s): Kolkata
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Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...
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