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Team Leader, Credit and Income @ Altisource

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 Team Leader, Credit and Income

Job Description


Maintain a working knowledge of Fannie, Freddie, FHA, VA, USDA and Non-QM origination guidelines
Train and lead a team of offshore associates and analysts
C&I pipeline management for multiple clients
Manage team level metric reporting to effectively track the performance of the aligned functional area
Utilize decision and reporting tools to minimize variability, improve quality and maximize profitability of the business
Interact effectively with senior management, other departments and customers
Build and maintain strong relationship with end-client executive management to ensure customer happiness and fulfillment
Facilitates Floor Support and Query Resolution
Conducts Team huddles and calibrations
Does Sample QCs and to shared feedback with the team
Handles Loan level escalations and issues
Counsel and coach team on best practices, error resolution, and continued training and growth



Bachelor's Degree, Master's Degree

Job Classification

Industry: Real Estate, Property
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Full time

Education

Under Graduation: Any Graduate in Any Specialization
Post Graduation: Any Postgraduate in Any Specialization
Doctorate: Any Doctorate in Any Specialization, Doctorate Not Required

Contact Details:

Company: Altisource Business
Location(s): Bengaluru

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Keyskills:   Training Quality improvement Query resolution Team management management Client Executive Relationship Executive management Pipeline management Reporting tools

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Altisource

Altisource Business Solutions Pvt Ltd