Manager - Lean Six Sigma @ Genpact India

Job Description

• Manager, Lean Six Sigma
• In this role, you will Partner with operations to launch operational improvement projects impacting revenue generation, customer service experience, first call resolution & Net Promoter Score (NPS).

Responsibilities: This is a full time role and would involve balancing various tasks like the following (indicative - but not limited to:)

• Developing and Executing Key Process Improvement & Digital Groundbreaking Project Roadmaps for the aligned businesses
• Interact with Clients for understanding Key business Priorities and Opportunity identification
• Help tackle business problems and collaborate with the broader six sigma community
• Lead BB Level Projects, and coach & mentor Green Belts
• Provide innovative leadership driving quality performance
• Direct the identification of gaps and improvement in the various processes
• Ensure the use of problem solving and root cause analysis where necessary
• Deploy framework to improve Process performance on the shop floor.
• Lead VSM and Problem Solving Workouts with the various businesses
• Monitor & audit the deployed processes for effectiveness & efficiency
• Responsible for the Visual Management of dashboards & metrics
• Responsible for generating business impact for the clients using the CI methodologies and frameworks

Qualifications: Minimum Qualification:

• Candidate must be black belt Certified
• Six Sigma experience must be in a Business Process Outsourcing context
• Candidates must have launched & mentored several process improvement projects, that may have contributed to revenue generation, First Call Resolution & Net Promoter Score (NPS).

Preferred Qualification:

• Banking, financial services & insurance clients exposure.

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Employement Category:

Employement Type: Full time
Industry: IT - Software
Role Category: General / Other Software
Functional Area: Not Applicable
Role/Responsibilies: Manager - Lean Six Sigma

Contact Details:

Company: Genpact India
Location(s): Hyderabad

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