Senior Manager- Implementation
- Genpact India
- 5 to 7 Yrs
- Hyderabad
- 3 years ago
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Job Description
SM, CMV Implementation
In this role, we are looking for a Manager whose objective is to support Management from an operational, project life cycle and service standpoint, by handling stakeholder requests, solving teams questions, auditing and controlling different activities from colleagues on the operations floor, along with running reports, maintaining files and leading continuous improvement initiatives.
Responsibilities
- Manage Multiple accounts and their SLA
- Enable root cause analysis and provide a fix
- Track and monitor SLAs for governance and control
- Ensure service SLAs are met
- Call out to support and/or implementation team and vendors as needed
- Coordinate with client, operations, and IT support teams
Qualifications we seek in you
Minimum qualifications
- Excellent Experience in Operation and project management
- Good communication skills, proficient in English
- Experience in problem solving and design
- Good in risk handling and proactive planning
Preferred qualifications
- Experience in Finance and accounting domain
Employement Category:
Employement Type: Full timeIndustry: IT - Software
Role Category: Finance / Accounts / Tax
Functional Area: Not Applicable
Role/Responsibilies: Senior Manager- Implementation
Contact Details:
Company: Genpact IndiaLocation(s): Hyderabad
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Genpact India
Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...
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