Process Associate - Transaction
- Genpact India
- 1 to 3 Yrs
- Hyderabad
- 3 years ago
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Job Description
Process Associate, Transactions
Transaction processing according to standard work & SOP
Prioritize transactions according to detailed guidelines to meet SLA
Plans and prioritizes tasks and work responsibilities to achieve objectives
Comprehending and responding to customer inquiries. Identify, research, and resolve problems.
Assist with/perform other team tasks as the need arises.
Ability to accurately interpret and compile information from a variety of sources and systems
Ensure that turnaround time and quality of the work meets Company service standards
Work well with Onshore /Offshore and customer in an encouraging and professional manner via email and on calls
Handle own work in process and support team efforts to ensure that individual, team goals are met.
Maintain key records like working files, email for reference and audit purpose
Ability to handle basic day to day requirements of excel
Qualifications:
Minimum qualifications
Graduation in any stream except B.Tech and Technical Graduation & Law
Preferred qualifications
Relevant Insurance experience preference to Customer Service background
Good English Communication (Both written & verbal)
Proactive communication & High analytical skills should be able to foresee issues and suggest solutions, with impactful data
Displays energy and enthusiasm in approaching the job
Ability to work under pressure and meet deadlines, while maintaining a positive attitude and providing outstanding customer service
Ready to work on stretched working hours
Ability to independently work well with internal and external customers
Customer service focus
Basic Computer knowledge along with typing speed of 25 words/minute
Insurance knowledge
Employement Category:
Employement Type: Full timeIndustry: IT - Software
Role Category: Sales / BD
Functional Area: Not Applicable
Role/Responsibilies: Process Associate - Transaction
Contact Details:
Company: Genpact IndiaLocation(s): Hyderabad
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Genpact India
Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...
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