Immediate Opening for Telecom Engineer Mumbai @ Pes Hr Services

Job Description

Summary of Job responsibilities:

Exp : 3+ years in Avaya (Permanent position)

Shift window : 24*7/ rotational off (first shift starts at 7am)

Should be able to work in Shifts.

Good understanding of Technology.

Excellent communications skills written, verbal and ability to handle all interactions with internal
as well as external clients with professionalism

Ability to adapt quickly to change, communicate positively and work proactively.

Avaya (Telephony)

Hands on experience on Avaya Aura 6 / 7 platforms.

Able to run the Daily Checklist of Telecom Domain Devices.

Proactive Monitoring of all Telephony devices across Sitel Delivery Centers

Administration of Avaya Aura Communication Manager, AES, System Manager and Session Manager, CMS, AAM

Monitor E1 , T1 circuits , SIP trunks , CM , AES,CMS & NICE Alarms and alerts

Manage MACD requests pertaining to Avaya & Nice.

Regularly check the P4 and P5 tickets , update and close them within defined SLA's

Coordinating with Global and Domestic Service providers for circuit issues and resolution

Coordinating with Local support team in case required for issue resolution

Maintain the vendor Escalation Matrix

NICE (Recording Solution)

Additional advantage if has hands-on experience on Nice products like Nim / Engage.

Able to do MACDs pertaining to Exts. & Agent addition into Nice System.

Share Cv on: md***d@pe**r.com / 7208208***

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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