Senior Program Manager - Hyderabad @ Microsoft

We are looking for a passionate, and knowledgeable Senior Program Manager to own and drive the Capacity Experience.

The Role has 2 Facets:

• A horizontal data center resource capacity management for a portfolio of data centers. You will push the envelope on manage data center capacity resources and drive process optimization initiatives that will keep up with the scale and growth of Microsoft cloud, and
• A vertical aspect where you will be responsible for endto-end capacity management for a strategic partner cloud in India. In both these facets, you will also partner with engineering, business partners, field and customers to optimize and address/manage all scenarios in relation to resource consumption within Azure.
• You will be working with multiple players to outline and streamline processes for managing increasing demand, levers to recover and optimize available capacity, and processes for handling escalations and driving short/long-term lasting mitigations.

• Provide inventory forecasts to leadership, based on supply and constraints which could cause gaps in availability, to support strategic management decisions and prioritization efforts;
• Develop tools to provide the organization with better visibility to product availability;
• Manage SKU availability and plan efforts to optimize platform efficiency and availability;
• Actively partner with Planning, Logistics, Compute, Storage, SQL and Operations by building strong collaborative relationships;
• Support customers in an advisory role helping them optimize their capacity usage;
• Learn the processes and duties of other Capacity Management areas to provide backup and coaching as needed;
• Define and own the end-to-end live datacenter capacity management strategy and execution plan for the assigned Datacenter portfolio in an evolving business, technical and operational environment
• Proactively identify and resolve capacity roadblocks in collaboration with various teams
• Serve as the subject matter expert for the assigned datacenter portfolio
• Foster deep collaborative relationships and win-win execution models with key partners.

• 8 years industry experience in enterprise process engineering in complex cross functional matrixed environments, engineering program management, and Infrastructure deployment operations.
• BS or MS in Engineering or Computer Science. MBA or a degree in Supply Chain in addition to that would be a big plus.
• Exceptional cross-team skills.
• Demonstrated technical problem solving and communication skills.
• Excellent analytical, verbal, written, interpersonal communication skills and attention to detail
• Comfortable working in a fast-paced dynamic environment with rapidly changing requirements
• Experience with a metrics-driven mindset and the ability to experiment, learn, and improve.
• Strong written/oral communication skills required along with desire to communicate with partners and business leaders.

Required Qualifications:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
• Data analysis/presentation: SQL and Power BI or equivalent experience
• Multi-faceted experience applying Supply Chain principles: Forecasting, Planning, Inventory mgmt. etc.
• Understanding of process engineering and optimization methodologies
• Strong analytical skills and knowledge in root cause analysis and ability to implement and drive corrective actions and efficiencies in a matrixed environment.