Your browser does not support javascript! Please enable it, otherwise web will not work for you.

Problem Management Analyst - Hyderabad /

Home > Telecom

 Problem Management Analyst - Hyderabad / in Hyderabad

Job Description

Job Responsibilities:

  • Utilizing ITIL framework, identify Problems and create Problem Records in NEOS
  • Prepare statistics, KPI and trend reports for use in the Problem Management process. Identify Problems through the review and focus on optimizing processes
  • Proactively detect and prevent future Problems/Incidents and initiate the Problem Management process to allow quicker diagnosis and resolution.
  • Coordinate and lead Problem Investigations, Root Cause Analysis and all other Problem Management activities throughout the Problem lifecycle.
  • Proactively detect and prevent future problems/incidents and initiate the Problem Management process to allow quicker diagnosis and resolution.
  • Ensure the Problem Investigations progress through the Problem Management process in a timely and prioritized fashion
  • Create and track Known Errors resulting from Problem Investigations.
  • Manage and maintain information stored in the Problem, Solution and Known Error database
  • Ensure recurring Incident resolution is addressed with urgency through implementation of Workarounds and Solution
  • Collaborate with subject matter experts to refine operating processes and procedures to deliver and restore service more efficiently
  • Coordinate, convene and facilitate major incident and problem review meetings
  • Ensure the problems progress through the Problem Management process in a timely and prioritized fashion
  • Create and deliver external content regarding service disruptions
  • Ensure that the problem management information reflects accurate errors and is complete
  • Develop trend analysis and prepare service improvement plans to address identified gaps
  • Ensure recurring incident resolution is addressed with urgency
  • Manage and maintain information stored in the problem database
  • Maintain a comprehensive understanding of all aspects of product delivery and operations.

Job Classification

Industry: IT-Software, Software Services
Functional Area: IT Hardware, Technical Support, Telecom Engineering,
Role Category: Telecom
Role: Telecom
Employement Type: Full time

Education

Under Graduation: Any Graduate in Any Specialization
Post Graduation: Post Graduation Not Required
Doctorate: Doctorate Not Required, Any Doctorate in Any Specialization

Contact Details:

Company: Ncr Corporation India
Location(s): Hyderabad

+ View Contactajax loader


Keyskills:   Hospitality Root cause analysis Analyst Trend analysis Problem management Database ITIL framework Management Statistics Recruitment

Fraud Alert to job seekers...!!

₹ Not Disclosed


Similar positions

Salesforce UX Architect - - Prodapt Solutions

  • Prodapt Solutions
  • 9 - 12 years
  • Texas
  • 2 mths ago
₹ Not Disclosed

Noc Engineer/ccna/ccnp Certified/4-6 Yrs Exp /

  • Inspiration Manpower
  • 4 - 6 years
  • Bengaluru
  • 3 mths ago
₹ . 3,00,000 - 4,50,000 P.A.

Network Engineer - Ccna/ccnp Certification

  • Inspiration Manpower
  • 4 - 6 years
  • Bengaluru
  • 3 mths ago
₹ . 3,00,000 - 4,50,000 P.A.

NCR Corporation

At NCR, we make the everyday easier. We do this by listening to our customers, keeping their best interests in mind, and always working to make interacting with your business an exceptional experience. Read on to learn more about the people who lead our team, our company by the numbers, and how we'v...