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Support Engineer - - GitLab - 2 to 5 years of

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 Support Engineer - - GitLab - 2 to 5 years of in Remote

Job Description

You should apply if:
  • youre a natural communicator and delight in using those skills to help others.
  • you love exploring new technologies and figuring things out the hard way.
  • you ve got 2 years of experience in a support or other service-oriented customer facing role.
  • within the last 5 years, youve worked at one company for at least 2 years.
  • you have experience writing support content.
  • you re experienced in managing cases throughout the entire support lifecycle from initial customer inquiry to triage and reproduction, writing bug reports for hand off to the development team, and case resolution.
  • you have experience being on-call and can jump into a complex situation and make sense of and communicate clearly to stakeholders whats going on.
  • youre comfortable using support platforms such as Zendesk and Salesforce.
  • you re able to communicate complex technical topics to customers and coworkers of varying technical skill levels.
  • you re experienced with some of the following: Linux, Git, CI/CD, MVC frameworks (Rails, Django, Laravel or others ).

Job Classification

Industry: IT-Software, Software Services
Functional Area: IT Software - Systems, EDP, MIS,
Role Category: Admin/Maintenance/Security/Datawarehousing
Role: Admin/Maintenance/Security/Datawarehousing
Employement Type: Full time

Education

Under Graduation: B.Tech/B.E. in Any Specialization
Post Graduation: Post Graduation Not Required
Doctorate: Any Doctorate in Any Specialization

Contact Details:

Company: GitLab
Location(s): Remote

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Keyskills:   GIT Linux Linux Administrator Django Bug reporting Customer support MVC Troubleshooting Technical support Salesforce

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GitLab

GitLab is a complete DevOps platform, delivered as a single application, fundamentally changing the way Development, Security, and Ops teams collaborate and build software. From idea to production, GitLab helps teams improve cycle time from weeks to minutes, reduce development costs and time ...