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Manager Service - Mumbai - ExecBoardinAsia - 5

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 Manager Service - Mumbai - ExecBoardinAsia - 5

Job Description

  • Operational assistance to the Head of Customer Service and Sales Team
  • Handling of service requests.
  • Arranging of service activities
  • Attending machines with service engineer alone whenever required.
  • Train company and Customer Service staff with Head of Customer Service
  • Improve customer relationship in coordination with Head of Customer Service
  • Assure technical support to customers, engineers, the service stations and the sales department
  • Ensure adherence to warranty policies
  • Ensure warranty recoveries from concerned factories
  • Proactive approach of services and customers support
  • Planning of engineer pool
  • Preparation of project specific documentation
  • Checking and follow up of service reports
  • Checking and follow up of hour reports
  • Filing of project or work specific correspondence like certificates, data, protocols, paperwork, measuring protocols, MOMs, emails, etc.
  • Support of commissioning jobs in the area of the service operation
  • Assist Head of Customer Service with required service activities.
  • Working according to rules with internal software.

Job Classification

Industry: Recruitment, Staffing
Functional Area: Production, Manufacturing, Maintenance,
Role Category: Production/Manufacturing/Maintenance
Role: Production/Manufacturing/Maintenance
Employement Type: Full time

Education

Under Graduation: Any Graduate in Any Specialization
Post Graduation: Post Graduation Not Required
Doctorate: Any Doctorate in Any Specialization

Contact Details:

Company: ExecBoardinAsia
Location(s): Mumbai

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Keyskills:   Training Head Business Development Sales Customer relationship Customer service Operations Technical support

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ExecBoardinAsia

ExecBoardinAsia