Manager operations - Noida - Corpseed - 4 to 9
- Corpseed
- 4 - 9 years
- Noida, Gurugram
- 3 years ago
- Email to a friend
- Report this job
Job Description
Responsibilities:
- Candidate has to manage client s technical queries related to Pollution CTE /CTO, CGWA, EPR E Waste/Plastic Waste, Solid Waste Authorization, Hazardous Waste Import Authorization, EPR Lead Battery Waste, Bio Medical Waste Authorization etc.
- Candidate must know online application filling on Govt. websites
- Maintain Daily project & water analysis report.
- Understand new business cases and client needs, understand and develop new structure of organization and effective Solutions.
- Demonstrate delivery methodology to prospective clients, costing and pricing for new business cases.
- Identify opportunities for growth & deliver on growth commitments (number of people).
- Research and launch new verticals customer relationship management
- Manage customer relationships through regular communication with clients through weekly/ monthly reviews.
- Discuss operational issues and critical to quality (CTQ) delivery issues with the customer.
- Attend customer calls and meetings, proactively flag issues and prevent surprises
- Manage and resolve escalations and issues raised by customers.
- Identify better ways to deliver anticipated customer needs or to deliver existing services that target customer s value.
- Analyze customer feedback at desired intervals and initiate ways to improve the score. Process Improvements and Adherence.
- Ensure compliance to the set standards/norms in order to adhere to quality standards and other compliance norms.
- Initiate and deliver on process improvement projects to improve process efficiencies. Project control, Management and review / program delivery
- Drive team to achieve process SLAs / metrics productivity and quality targets within the established timelines.
- Ensure proper documentation and knowledge transfer as per project plan and schedule.
- Work with support functions to enable infrastructure support to team and ensure zero downtime.
- Prepare for infrastructure and other growth related requirements.
- Ensure resource utilization and scheduling of end to end work.
- Plan for resources based on volume projection and current available head count and allocate responsibilities.
- Effective forward planning in terms of process delivery, people & client engagement. People/Team.
- Provide guidance and mentorship to team.
- Drive knowledge management and continuous up skilling of the team.
- Conduct performance appraisals for team members.
- Manage attrition through skip level meetings, planning interventions, engagement calendars.
- Identify training needs for direct reports and ensure domain/developmental trainings needs are met.
- Participate in organizational initiatives such as recruitment drives, training programs etc.
- Deliver communication received from senior management to the team members though town halls team meetings.
Job Classification
Industry: Strategy, Management Consulting FirmsFunctional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Operations
Role: Operations
Employement Type: Full time
Education
Under Graduation: Any Graduate in Any SpecializationPost Graduation: Post Graduation Not Required
Doctorate: Doctorate Not Required
Contact Details:
Company: CorpseedLocation(s): Noida, Gurugram
+ View Contact
Keyskills: CTQ Costing Legal compliance Process improvement Business planning Program delivery Solid waste Scheduling ITES Operations
Fraud Alert to job seekers!
₹ Not Disclosed
Similar positions
Corpseed
Just like a seed is required to grow a tree similarly, there are few prerequisites like Business Planning, finalizing the legal structure of the business, Govt Licenses/Permits, Legal compliances, financial structure & Integration of right technology to operate the business. These prerequisites ...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in
