International non voice @ Raising Global

Job Description

Job Role:

Provide customer service for Consumer goods, Smart phones, Tablets & Home Automation Devices via we-chat and email-based communication tools.

Job Responsibilities:

• Responsible to provide excellent customer service, solving questions and complaints related to electronic products including high definition consumer goods, Smart phones & Tablets through web-chat and email based communication tools.
  
• Offer Products as an upgrade in service and/or offer new products.
  
• Making sales or recommendations for products or services that may better suit client needs in accordance with company guidelines.
  
• Responsible to receive high volume of incoming Chat conversations and responds to inquires in a manner which meets quality and performance standards.
  
• Responsible to sell and upgrade company core products in accordance with company requirements and customer needs.
  
• Responsible to save customers from disconnecting services, repair, and respond to other types of inquires.
  
• Respond to customer complaints in a professional manner; attempt to resolve complaints successfully in accordance with established guidelines.
  
• Responsible to document customer transactions accurately in the appropriate systems.
  
• Coordinate with the co-workers, lead persons and other departments as appropriate.

Key Skills:

• 1 year Customer Service Experience in Chat (preferably in a contact center)
  
• Passion for helping others
  
• Engaging and Upbeat Verbal and Written Communication Skills
  
• Friendly and Caring Personality Traits
  
• Exhibits Empathy and De-escalation skills
  
• Strong Problem Solving Skills
  
• Exceptional Listening Skills
  
• Exhibits Critical Reasoning and Sound Judgment
  
• Ability to navigate the internet effectively
  
• Ability to balance multitasking efficiently while focused on quality
  
• Ability to document while conversing with customers
  
• Schedule Flexibility (Able to work over the weekends with a shift schedule within 6 AM to 12 AM CST)
  
• Type Minimum 30 WPM
  
  Desired Candidate Profile:
  
  Undergraduate & above (No backlogs & Not pursuing any regular studies).

Candidates with Max 3 years experience in BPO Industry

Employement Category:

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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