Hiring Lead Trainer_ Nagpur & Chennai
- Hexaware
- 3 - 8 years
- Nagpur
- 3 years ago
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Job Description
Qualifications and Technical Competencies Required
The primary role of the Call Center Trainer is to lead all Call Center and Client Teams new hire training activities. Develop, periodically review and implement project-specific and Standard Operating Procedures (SOP), training for new and existing employees of the project assigned.
ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following:
Review Existing Training Materials and Identify need for updating the same. Should be able to create new content as and when necessary
Conduct and periodically review contents/initial training material of the initial training of New Hires of the process.
Develop and conduct Refreshers based on Training needs for existing Agents and help prepare them for the job.
Using trending data from Quality Assurance reports, create one-on-one or group trainings to resolve training discrepancies.
Evaluate clients training requirements and establish training goals/completion milestones
Develop and implement client-specific training programs and material using input from Project Managers, client training materials and Knowledge System contents.
Coordinate training activities looping in Hexaware and client stakeholders.
Facilitate role-playing, test, certification, and remediation.
If needed, should be able to assist Human Resources and Call Center Management in participating in the selection process of potential candidates;
Work with the internal management staff to develop and facilitate motivational activities for the advisors.
Provide assistance in developing cross-training materials and SOPs, as required;
Preparation of Training Plans, and relevant Training reports and Dashboards.
REQUIRED QUALIFICATIONS:
Graduation Preferred.
Prior experience catering to Inbound and Outbound domain account is required with good aptitude skills, reasoning, logic and problem solving.
Excellent verbal, written and interpersonal communication skills;
Note: Interested candidates can share their cv at Pr****5@he*****e.com with following details:
Total exp:
Exp in BPO Process Training:
Exp in Soft Skill/ Communication Training:
Exp in Domestic & international Process Training:
Job Classification
Industry: BPO, Call Centre, ITeSFunctional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Training
Role: Training
Employement Type: Freshers
Education
Under Graduation: Any Graduate in Any SpecializationPost Graduation: Any Postgraduate in Any Specialization
Doctorate: Any Doctorate in Any Specialization
Contact Details:
Company: HEXAWARE TECHNOLOGIES LIMITEDAddress: Loma IT Park Developers Pvt. Ltd,Ground Floor of I, ncubation Center,Plot No. G4/1,TTC Industrial Area, , Thane Belapur Road,Ghansoli, Navi Mumbai, NAVI MUMBAI, Maharashtra, India
Location(s): Nagpur
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Keyskills: Process Training Soft Skills Training TNA OJT Trainer Behavioral Training Process Trainer TNI
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₹ 3,00,000 - 5,50,000 P.A
Hexaware
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