Project Trainer (PowerPoint Presentations)
- Williams Lea
- 8 - 12 years
- Kochi/Cochin
- 3 years ago
- Email to a friend
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Job Description
Greetings from Williams Lea Tag!
Looking for candidates who is extremely creative with experience as a trainer and highly skilled in PowerPoint and Adobe Suite. Should also be responsible on process training courses using various methods including but not limited to classroom or small group facilitation, individual coaching and self-guided learning. Analyze training effectiveness from trainee feedback, quality reports, feedback etc as applicable. Recommend training programs, job aids and other performance improvement interventions based on assessment results.
Job Description:
Should have prior experience or good understanding in
- Deliver Client Specific training to new and existing members of staff
Coordinate with the onsite and conduct training on a periodical basis
Responsible for creation of reference guides, training handouts and training course notes
Support implementation of On Job Training & Mentoring for aligned business
Organize training venues, logistics, transport as required to achieve effectiveness of delivery
Perform hands-on and/or on-floor time as applicable; conduct and/or participate in regular meetings with the quality teams and project stake holders to understand and execute appropriate need based training interventions
Analyze training effectiveness from trainee feedback, quality reports, feedback etc as applicable. Recommend training programs, job aids and other performance improvement interventions based on assessment results
Customizes training program to create a competitive and excellent workforce
Work collaboratively with operations team, Process Champions, Master trainers and L&D team to offer performance improvement solutions for employees.
Conduct Process knowledge tests/Dip sticks, Refreshers, Cross trainings, compliance trainings and other training improvement initiatives.
Support training compliance for the project by providing on-demand compliance reports and training file reviews.
Document and maintain required training metrics like attendance, scores, etc.
Creates a library of assignments and case studies/business cases
Keep training material/SOP up-to-date
Stay informed as to relevant skill, qualifications and certifications levels required by associates for effective performance (Such as Domain, Process and Behavioral trainings and certifications) and maintain the required levels of trained/certified associates in the organization.
Hours of Work:
Willingness to work on day & night shifts (9 hours) on a rotation / continuous basis
Flexibility to work on demand as per operational requirements
Adaptable to work on Saturdays and Sundays, or on holidays
Job qualification:
Graduate / Post graduate in any discipline
6-8 years experience in similar business environment of which minimum 2 years being a subject matter expert and leading process training exercises
MS Office 2007 / 2010 certification / qualification (preferable) with adequate knowledge of Adobe suite (advantage)
Previous process training / mentoring experience desirable
Experience of working in ITES environment
Required Candidate profile
- Self starter, proactive & assertive
- Presenting skills and MI preparation
- Team player and good interpersonal skills
- Strong organizing skills with good ability to multi-task
- Ability to work under pressure and deliver accurately on time
- Excellent command over English language spoken and written
Suitable candidates email me @ ma*******l@***.com / kindly contact me on 8056239*** for further discussion.
Job Classification
Industry: BPO, Call Centre, ITeSFunctional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Operations
Role: Operations
Employement Type: Freshers
Education
Under Graduation: Any Graduate in Any SpecializationPost Graduation: Any Postgraduate in Any Specialization
Doctorate: Doctorate Not Required
Contact Details:
Company: Williams Lea India Private LimitedAddress: Tidel Park, Chennai
Location(s): Kochi/Cochin
Website: http://www.wlt.com
Keyskills: Job allocation Production Planning Business Presentations Power Point Presentation MS Office Presentation MIS Reporting Performance Monitoring Training Soft Skills Capacity Management Document Specialist Senior Document Specialist Technical Training
Williams Lea
Williams Lea is the leading global provider of skilled business-critical support services to financial, legal and professional services firms.From our humble beginnings as a print shop in London, to our position today as a global outsourcing leader, our business is built on a strong heritage...
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