Systems Administrator @ Tikmi Technologies

Job Description

Systems Administrator

• First line of support for any Server related issues.
• Performs initial troubleshooting relating to windows server and infrastructure solutions.
• Responds to emails, IMs, hotline calls, and alerts.
• Participate in the daily operation of Incidents, RITMs, and CHG tickets
• Follow, validate and contribute to technical documentation handed out by senior peers
• Conducts regular Server and infrastructure health-check.
• Proactively responds to system failure identified during checks
• Responds to Sev1 and Sev2 as needed. Assists L3 in representing ES during outages.
• Perform routine taskschange as directed by senior administrators
• Comply with ticket SLAs
• Develop routine change under the supervision of senior administrators
• Acknowledge hardware alerts and coordinates with vendor/s on hardware maintenance. Coordinates with stakeholders and creates CHG ticket to schedule downtime (if necessary) for hardware replacement.
• Identify requestsincidents that do not have technical/process documentation and create them as needed.
• Perform Release to operation checks on newly built systems before acceptance to production. Ensure all settings conforms to ES standards.
• Assist senior administrators during Outages
• Responsible for self-phased technical growth

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