Reflect customer needs by assembling business documents and technical requirements.
Advise customers based on product capabilities and methodologies, applying reuse where applicable.
Design holistic and integrated highlevel solutions that fit customers business needs, production operability and budget.
Participate in and/or lead formal and informal reviews with key partners, applying knowledge and experience while providing technical perspective and support.
Communicate new details of new solutions and their impact on business processes to customers business and IT personnel.
Ensure that the customer understands the solution and receive responses to all open questions and action items.
Support the customer during the scoping phase in a specific domain up through and including customer sign off (for example, COP process for various customer types and products, EPC lead for all product models and designs, etc.).
Prepare solutionrelated documents and specifications. Configure the solution, followed by the creation, execution and maintenance of accurate and detailed test plans for applicable testing.
Support the resolution of configuration / implementation-related issues if and when they arise.
At least 4-5 years of experience in business system analysis or as a software engineer
Experience working with customer on requirements -must
Experience business processes definition - advantage
Degree in Computer Science or Industrial Engineering & Management - Information System
Service Now experience - advantage
Analytical thinking and problem solving
Advanced excel capabilities
Total Exp: 5-8 Yrs
Job Classification
Industry: Telcom, ISP Functional Area: IT Software - Telecom Software, Role Category: System Design/Implementation/ERP/CRM Role: System Design/Implementation/ERP/CRM Employement Type: Full time
Education
Under Graduation: Any Graduate in Any Specialization Post Graduation: Post Graduation Not Required Doctorate: Doctorate Not Required, Any Doctorate in Any Specialization