Administrator Database Infrastructure @ Wipro

Job Description

Should have prior experience in managing help desk ,highlight performance metrics to customer, manage customer escalations andreduce DSAT

To oversee the delivery commitments to client and to meet /exceed SLA/KPI targets

Should be able to make conduct monthly &amp Quarterlybusiness reviews with Customer s senior leadership.

Organize periodic reviews with all towers leads and serviceowners

Periodic analysis of the inflight projects and trackefforts spent by BAU team .

Drive Automation and other GIS org initiatives.

Drive delivery lead revenue to increase revenue

Improve the bulge, billable rookie ration, Avg PPC and OMparameters to improve the account margin.

Maintain good Customer satisfaction scores in TCSAT, PCSAT,Pulse and ACSAT

Have an active engagement with customer and to buildrelationships at all levels of customer organization by ensuring timelyresolution of issues and concerns and beat their expectations.

To develop talent needed for the account and groom leaders

To implement effective employee engagements includingcareer planning, capability building and providing right opportunities

To drive people processes Timely appraisals, WLQ, MSI,Progression etc.,

Prior experience in managing confluence responsibilities asDM

Deliver value benefits to customer through Value Creation,Six Sigma and Lean Projects

Planning and implementation of events like Client Visits,Town Hall meetings, Delivery workshops

Mandatory Skills: MongoDB Admin Database Performance Tuning, Infra Trouble shooting and Operations, Database High Availability, Infra Storage Administration, Database Backup and Recovery, Database Admin
Desirable Skills:
Language Skills: English Language

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   facility management ms office troubleshooting front desk data entr