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Technical Support Specialist

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 Technical Support Specialist in Hyderabad

Job Description

  • Focus on delivering world-class customer service to every customer coming at the ITS Walk-up.
  • Provides Hardware and Application Support. Asset management and tracking of hardware and software.
  • This duty requires knowledge of existing processes.
  • Install and configure firm-standard images on laptops & desktops.
  • Interface with outside customers and vendors as required
  • Follow the direction of immediate supervisors or managers to implement new technology.
  • Provide after-hours emergency support on a rotational basis as outlined per ITS service level agreements.
  • Provides Mobile Device deployment & support; activities include End-user guidance and
  • recommendations, activation, account modifications, configuration, testing, problem identification, and
  • resolution.
  • Grows relationships with business users at all levels in the organization. Promotes ITS services, engages
  • customers to understand business needs, and maintains ownership for problem resolution. Maintains
  • other technology-related updates to enhance the customer relationship.
  • Adhering to existing processes. Documents problems and resolutions for knowledge bases, original
  • equipment manufacturer (OEM) vendors, and service desk tickets. Adheres to policy and Service Level
  • Targets (SLTs) through accurate recording of service activities, asset transactions, data retention, and PC
  • compliance activities. Performs password resets and workstation management in Active Directory.
  • Supports and provides training for Audio/Video Conference equipment throughout the office. This would
  • include various projection equipment, Daily check, and event startup and support of Video Conference
  • Systems (Television/Cable systems).
  • Assists infrastructure teams (LAN, WAN, Telephony) where local hands-on activities are required.

Employement Category:

Employement Type: Full time
Industry: IT - Hardware / Networking
Role Category: Technical Support / Helpdesk
Functional Area: Not Applicable
Role/Responsibilies: Technical Support Specialist

Contact Details:

Company: Quess Corp Magna
Location(s): Hyderabad

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₹ 3.0 - 4.0 Lakh/Yr

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Quess Corp Magna

Magna Infotech is a division of USD 400 + million Quess Group ( which in turn is a subsidiary of USD 37+ billion - Canadian Multinational, Fairfax Financial Holding Group. Magna Infotech is the largest staff Augmentation and Solutions Company in India, USA and APAC regions. We are a ...