Technical Support Associate (microsoft -sql Server) @ Star Tech

Job Description

Job description
Who you are:
As Technical Support Associate, you will be responsible to solve client issues in an effective and timely manner If you thrive in a dynamic, collaborative workplace, then PSIIT is the place where you will be challenged and inspired every single day. And if you relish the freedom to bring creative solutions to the table, there's no limit to what you can accomplish here. Join us and Do your Best Work Ever.
What will you do:
Be part of a team of technical experts, helping our customers get the best out of PSIIT business solutions. Resolving complex customer issues, both technical and process related, by providing timely resolution to them. Provide direct technical assistance to customers via phone, email, and through remote working tools. Collaborating with the Development team to ensure best solutions are given to Customers problems.
Anticipate customer needs and Help the product development team in design and testing of solutions created.
You will come with...
Good technical knowledge of Databases, and SQL.
Ability to understand software application issues and analyse the probable cause
Great collaboration skills to become a bridge between the Customer and the Development team to ensure that Customer issues are resolved in shortest possible time.
The ability to effectively handle difficult customer interactions and challenging customer problems without the need for supervisory intervention; maintains poise and professionalism even with very difficult and demanding customer.
How we'll help you grow:
PSIIT provides a vibrant environment for professional growth, by challenging you at all times to expand your boundaries.
Learning opportunities are available with access to technical documentation as well as ongoing training. You'll learn directly from expert developers in the field; our team leads love to mentor.

Employement Category:

Employement Type: Full time
Industry: IT
Functional Area: IT
Role Category: Application Support
Role/Responsibilies: Technical Support Associate (microsoft -sql Server)

Contact Details:

Company: Star Tech
Location(s): Noida, Gurugram

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