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Customer Service Representative @ US Tech Solutions

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 Customer Service Representative

Job Description

Title: Customer Service Representative
Company: US Tech Solutions
Client: Leading US Based Medical Device Manufacturer Process Dialysis Machine Troubleshooting
Work Location: Sector 59, Noida (Onsite Opportunity)
Duration: 2 Year Contract Assignment
Shift Timings: 6 AM IST to 3 PM IST (Early Morning Shift)
Working Days: 5
Weekly Offs: Rotational (As per BPO Roaster)
Experience 4+ years in Customer Service Process working for international BPOs
Education Bachelors degree in Any Field
BGC Checks Third Party - Education, Employment and Criminal Background Checks are required

Roles and Responsibilities:
  • Responsible for handling inbound customer service/technical support calls from kidney patients requiring help with their dialysis machines
  • Responsible for solving customer queries by utilizing knowledge assimilated during training & accurately documenting the call including:
  • Customer/Caller Details
  • Issues Faced
  • Solution/Steps/Procedures performed on the devices to solve the issue.
  • Escalation Notes for supervisor in case query was not resolved.

Note: Primary Callers with be patients suffering from kidney ailments, doctors and nurses would not be usually calling seeking technical help.
Desired Qualities
  • Analytical Skills, ability to retain knowledge imparted during training so that it can be utilized efficiently while helping a patient over the phone call.
  • Excellent Communication
  • Customer Service Skills
  • Empathy
  • Punctuality
  • Timeliness

Employement Category:

Employement Type: Part time
Industry: Hospitals
Functional Area: Customer Service
Role Category: Technical Support Executive ( voice)
Role/Responsibilies: Customer Service Representative

Contact Details:

Company: US Tech Solutions
Location(s): Hyderabad

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Keyskills:   Customer Suppor Customer Service Customer Care Voice suppor

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US Tech Solutions

We are a global organization offering talent solutions to 150+ customers including 20% of the Fortune 500 across Financial Services, Healthcare, Life Sciences, Aerospace, Energy, Retail, Telecom, Technology, Manufacturing, and Engineering. Headquartered in New Jersey, we operate with 40 global locat...