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Lead Associate-System Support @ Genpact India

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 Lead Associate-System Support

Job Description


Lead Associate Core Operations

Function: Operations

Gurgaon, India

Transformation happens here Come, be a part of our exciting journey

Inviting applications for the role of Lead Associate, Core Operations

Responsibilities

Perform initial triage and troubleshooting of all Network and Systems related incidents and outages

Respond to Monitoring alerts, assess impact and take appropriate action

Responsible for resolving Incidents and Service Requests while following defined procedures for classification, assignment and tracking

Provide on-call support over weekends as the need arises

Qualifications we seek in you

Practical understanding and ability to seek in ONE of the following

Networking LAN, WAN, Wireless LAN and VPN:

Basic Installation of Switches, Routers and Firewall

Configuration of Switch access and trunk port, interface, VLAN, VTP, STP

Configuration of Router WAN and LAN interfaces, static routing, Telnet and SSH, Site to Site and Remote Access VPN

Configuration of Firewall trusted and un-trusted zones, NAT, IPS, application control and URL filtering

VPN, ACLS user management

Solid Grasp OSI layers

Problem solving knowledge of Switching, Routing and Firewall

OR

System Administration:

Log in to Windows/Linux servers Direct root log in/RDP with domain & local accounts, use Putty for logging in to Linux servers or SSH to remote servers

Should have extensive Knowledge about Windows and Linux Operating systems.

Monitor server performance and respond to alerts

Handle user access (eg. LDAP, AD)

Linux and Windows basic troubleshooting (eg. CLI commands - top etc.)

Exposure to Single Sign On (SSO)

Familiarity with Google Admin/G Suite Admin, Salesforce, LDAP, JIRA

Basic understanding of private and Public Cloud Technology (eg. AWS, VMware, GCP, Oracle etc.)

Preferred qualifications

Bachelor s Degree or Level two technology experience in Networking or Systems

CCNA, Network+, MCSE, RHCE or equivalent Certifications

Basic Level of understanding of Python, Ruby, Scripting

Problem solving and troubleshooting skills

Outstanding customer service skills

Keen analytical and structured approach to problem solving

Excellent documentation skills

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

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Employement Category:

Employement Type: Full time
Industry: IT - Software
Role Category: Customer Care Executive
Functional Area: Not Applicable
Role/Responsibilies: Lead Associate-System Support

Contact Details:

Company: Genpact India
Location(s): Noida, Gurugram

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₹ 3.0 - 7 Lakh/Yr

Genpact India

Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...