Urgent Openings-Spot Offers for International
- Infosys BPM
- 1 to 3 Yrs
- Pune
- 5 years ago
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Job Description
INFOSYS BPM-Urgent Openings-Spot Offers for International Voice Process/Customer Service-Pune
Interview Details:
Interview Date: 10th-May-2019( Monday)
Interview Time: 10AM to 12PM
Interview Venue Details:
Venue Infosys BPM Limited
45-B Wing, Kapila Towers, Behind Dr. Batra,
Ambedkar road near Pune RTO & Railway Station,
Pune 411001
Contact Person: Nandini
Referred by: Roshni
JOB DESCRIPTION:
Skills required
Key Responsibility 1: Domestic CS Coordinator
- Work effectively in a team to complete tasks and achieve set KPIs.
- Manage order and service delivery levels to customers by ensuring accurate receipting of orders, invoicing, documentation and credit notes.
- Develop & maintain regular communication with relevant colleagues on matters pertaining to customers orders to determine outcomes; including new customers SOP, new product codes, pricing and production/demand.
- Develop & maintain regular communication with external overseas personnel on matters pertaining to customers orders.
- Communicate with 3PL warehouse team to book shipments when ready date is confirmed.
- Coordinate with 3PL warehouse team to ensure all documentations are processed accurately and efficiently for presentation to customers after orders have been invoiced.
- Develop strong working relationships with key stakeholders.
- Maintain customer shipment files including all relevant correspondence pertaining to the order, especially for Audit purposes
- To assist with other team members regions when team members are on leave to ensure productivity continues.
- Perform other Ad Hoc duties within the department and team as and when needed
Key Responsibility 2: Export Coordinator
- Previous Customer Service/sales and fulfilment Experience is essential
- Practical understanding of the Coordinators Role and Sales Order Processing
- Proven experience in effective negotiation and communication, both oral and written
- Exposure to modern ERP financial systems (eg JD Edwards) would be advantageous
- Intermediate level Microsoft Excel and Word skills
- 1 year minimum experience in an export &/or import role
Technical: Excel skill is must and Experience in JD Edwards ERP will be an advantage
Communication Skill - Strong Soft Skill and need to have a good command over English as a language
ELIGIBILITY CRITERIA:
Experience: 1-3 Years of Experience
Domain: Voice Process
Designation: Senior Process Executive
Shifts: 24*7/Rotational Shifts
Qualification: Any Graduate/Postgraduate (With No Backlogs)
The candidate should carry below mentioned documents in Original:
- 10th, 12th, Graduation and Post-Graduation (Mark Sheet and Certificate). Provisional Degree Certificate
- 2 Color Passport Size Photographs.
- ID Proof Pan Card, Driving License, Voters ID, and Passport. AADHAAR CARD-Mandatory
- Previous Employer Relieving Letter or Experience Letter. (If Any)
- Current Employer Appointment Letter and Salary Slips (Last 2 - 3 Months) (If any)
Thanks & Regards,
Roshni
Talent Acquisition-INDIA | HR
Employement Category:
Employement Type: Full timeIndustry: BPO / Call Center
Role Category: Customer Service (International)
Functional Area: Not Applicable
Role/Responsibilies: Urgent Openings-Spot Offers for International
Contact Details:
Company Name: Infosys BMLocation(s): Pune
Keyskills: customer care
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Infosys BPM, the business process outsourcing subsidiary of Infosys, was set up in April 2002. Infosys BPM focuses on integrated end-to-end outsourcing. Infosys BPM operates in India, Poland, the Czech Republic, the Netherlands, Ireland, South Africa, Brazil, Mexico, Costa Rica, the United States, P...
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