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Senior Manager - Office 365 Support

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 Senior Manager - Office 365 Support in Hyderabad

Job Description


With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it. Now, we re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

Transformation happens here. Come, be a part of our exciting journeyAre you the one we are looking for

Inviting applications for the role of Senior Manager, Office 365 Support

In this role you will serve as a global administrator of office 365 managing multiple office 365 modules (SharePoint, OneDrive, Teams, Intune, Power BI, Stream, Forms, Power Automate, PowerApps etc)

You will be encouraged to have a very good experience on handling exchange on-premise setup, migration of mailboxes from exchange to Office 365

  • Monitoring of Exchange servers, AAD connect, Office 365 and ensuring uptime of 99.5%
  • Regular maintenance of exchange on premise servers, patching, upgrade and de-commission
  • Good knowledge of AAD and office graph API and Azure App registrations
  • Proficient with PowerShell scripting
  • Optimization and automation of regular support and maintenance activities
  • Has complete understanding of license, features, provisioning and de-provisioning
  • Mailbox maintenance, archival, auditing, in place/litigation hold, eDiscovery
  • Security and compliance of office 365 and monitoring of office 365 activities
  • Monitoring of upgrades in office 365 and ensuring appropriate actions are taken
  • Incident management and Operations experience as a Manager
  • Manage a team of 15-20 members
  • Ops Metrics tracking, Daily, Weekly, monthly reporting
  • Supervising and adherence to SLAs
  • Cross team coordination and Issue resolution
  • Superb communication and written skills
  • Flexible to come in any shift and weekends
  • Is an SME for Office 365 domain and helps end users in making them understand functional aspects, limitations, standard methodologies to be followed
Qualifications we seek In you
  • Bachelor's degree in Computer Science or equivalent subject
  • Good understanding of Exchange, email gateway and Office 365 setup and modules
Preferred qualifications
  • Post-graduation in CS

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit Follow us on Twitter, Facebook, LinkedIn, and YouTube.


Employement Category:

Employement Type: Full time
Industry: IT - Software
Role Category: Technical Support / Helpdesk
Functional Area: Not Applicable
Role/Responsibilies: Senior Manager - Office 365 Support

Contact Details:

Company: Genpact India
Location(s): Hyderabad

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₹ 2.0 - 4.5 Lakh/Yr

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Genpact India

Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...