Fraud & Claims Ops Analyst 1 - Hyderabad
- Wells Fargo
- 5 - 10 years
- Hyderabad
- 3 years ago
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Job Description
About the Role
Fraud & Claims Ops Analyst will be responsible for workflow management, production monitoring, quality, chargeback effectiveness and process improvement efforts.
Works with Financial Crimes Management to implement department policies/procedures to maximize efficiency, enhance the customer experience and ensure compliance with government regulatory requirements; including Regulation E, VISA Rules and Regulations, the Bank Secrecy Act, USA PATRIOT Act and FACTA. May also participate in department projects. Assists in establishing performance standards, evaluates performance, and trains/coaches Team Members. Coordinates new-hire training and staff up-training as needed. Work is typically accomplished through the team of Financial Crimes Specialists; although some higher-risk, more complex cases may require hands-on involvement from the supervisor. Required Skills
- Advanced knowledge of SQL, VBA MS Excel & PowerPoint
- Strong project management skills
- Excellent verbal, written, and interpersonal communication skills
- Ability to facilitate training or present information to an audience
- Ability to learn quickly and transfer knowledge
- Knowledge of lean and six sigma tools and techniques
- Experience of drafting Statement of Work and creating process maps and process flows
- Ability to facilitate new learnings to staff as information, systems, and processes change
- Ability to drive and lead organizational change in a dynamic environment
- Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
- Workforce management experience including: directing activities of team members, performance management, career development, coaching, mentoring, and succession planning
- Advanced / Expert knowledge of Reg E Advanced / Expert knowledge of VISA Operating Rules & Chargeback Guidelines
- University degree in Business or related discipline.
- Experience of more than 5 years in Chargeback
- Advanced knowledge of SQL, VBA MS Excel & PowerPoint
- Strong analytical skills.
- Strong Communication Skills
Desired Qualifications
Expert knowledge of Reg E Advanced / Expert knowledge of VISA Operating Rules & Chargeback Guidelines
Job Classification
Industry: Banking, Financial Services, BrokingFunctional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Back Office/Web/Transaction Processing
Role: Back Office/Web/Transaction Processing
Employement Type: Full time
Education
Under Graduation: B.B.A / B.M.S in ManagementPost Graduation: Post Graduation Not Required
Contact Details:
Company: Wells FargoLocation(s): Hyderabad
Keyskills: Career development Automation Claims Performance management Process improvement Succession planning Analytics Monitoring Six sigma SQL
Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a diversified, community- based financial services company with $1. 9 trillion in assets. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more ...
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