Greetings from Hexaware ,
Hexaware is hiring professionals for Team Leader - US VOICE PROCESS
Below are the Job Details
Job Location: Navi Mumbai, India
Job Requirements -
Should know throughput calculation like attrition, shrinkage.
Should have handled agents
Should handle the team weekly reviews and encourage team to meet organizational goals
Responsible for staff retention within the team.
Should be aware of KRAS, KPIS, SLA, AHT, Occupancy, Attrition Formula, Shrinkage formula.
Excellent communication skills
Should have exp of 1 year as Team leader in US Voice process
US SHIFTS
WEEKENDS OFF
Undergraduates are considered
15 days or Immediate joiners can apply
Boundaries to apply :
Chembur to Panvel
Vashi to Badlapur
Thane to Ghatkopar
(Western line and out of boundary cannot be considered)
Interested candidates can share CV on ap*****p@he*****e.com with below details.
Total years of exp as TL -
Exp in US Voice process as TL -
Current CTC -
Exp CTC -
Regards,
Apeksha
Keyskills: BPO Shrinkage Voice Process Inbound Staff Retention US Process Communication Skills Outbound Bpo Voice TL Team Leading Voice International
Hexaware BPS is a unit of Hexaware Technologies Ltd. We are currently staffed at 2000+ people across Navi Mumbai (Mahape) Chennai, Nagpur and US. Ranked 15th in the NASSCOM Top 20 IT Software & Services Exporters from India, we also rank among the Top 20 Best IT employers in India by DQ-IDC fo...