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Hexaware is hiring For US Voice process Team @ Hexaware Technologies

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 Hexaware is hiring For US Voice process Team

Job Description

Greetings from Hexaware ,



Hexaware is hiring professionals for Team Leader - US VOICE PROCESS


Below are the Job Details

Job Location: Navi Mumbai, India


Job Requirements -


Should know throughput calculation like attrition, shrinkage.

Should have handled agents

Should handle the team weekly reviews and encourage team to meet organizational goals

Responsible for staff retention within the team.

Should be aware of KRAS, KPIS, SLA, AHT, Occupancy, Attrition Formula, Shrinkage formula.

Excellent communication skills

Should have exp of 1 year as Team leader in US Voice process


US SHIFTS

WEEKENDS OFF


Undergraduates are considered

15 days or Immediate joiners can apply


Boundaries to apply :

Chembur to Panvel

Vashi to Badlapur

Thane to Ghatkopar

(Western line and out of boundary cannot be considered)



Interested candidates can share CV on ap*****p@he*****e.com with below details.


Total years of exp as TL -

Exp in US Voice process as TL -

Current CTC -

Exp CTC -



Regards,

Apeksha



Job Classification

Industry: BPO, Call Centre, ITeS
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Full time

Education

Under Graduation: Graduation Not Required
Post Graduation: Any Postgraduate in Any Specialization
Doctorate: Doctorate Not Required

Contact Details:

Company: Hexaware Technologies
Address: Loma IT Park Developers Pvt. Ltd,Ground Floor of I, ncubation Center,Plot No. G4/1,TTC Industrial Area, , Thane Belapur Road,Ghansoli, Navi Mumbai, NAVI MUMBAI, Maharashtra, India
Location(s): Mumbai

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Keyskills:   BPO Shrinkage Voice Process Inbound Staff Retention US Process Communication Skills Outbound Bpo Voice TL Team Leading Voice International

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₹ 3,00,000 - 6,00,000 P.A

Hexaware Technologies

Hexaware BPS is a unit of Hexaware Technologies Ltd. We are currently staffed at 2000+ people across Navi Mumbai (Mahape) Chennai, Nagpur and US. Ranked 15th in the NASSCOM Top 20 IT Software & Services Exporters from India, we also rank among the Top 20 Best IT employers in India by DQ-IDC fo...