Customer Care Specialist - Bengaluru/bangalore @ McAfee

Role Overview:
Plans and schedules work to meet deadlines established by others to ensure the completion of several related tasks. Uses judgement in data analysis to develop and design solutions for moderately complex processes. Develops solutions to problems utilizing formal education and judgement. Responds to customer/client requests or events as they occur. Develops solutions to problems utilizing formal education and judgment.

About Role

• Act as the first point contact for customer issues
• Putting the Customer at the core, you will advise McAfee s customers using phone, email or other media, on their upcoming renewals and advise on optimizing McAfee s product portfolio in the customer environment.
• Handle phone calls/emails and deal with them promptly, efficiently and with empathy to ensure a positive experience for our customers.
• Facilitate or escalate customer issues and complaints, both internally and externally.
• Grow customer engagement skills to overcome objections and retain customers; identify solutions to issues and concerns

About you:

• You have 1-2 years working experience within a Customer Support role
• You excel in a customer-facing role
• You should have excellent communication skills verbal and written
• Demonstrated ability to perform at a high level, to support our high volume of inbound calls
• Excellent verbal and written communication skills; proficient reading skills required
• Good knowledge of the IT sector
• A technology background would be desirable, however, not essential as full industry and solution training will be provided
• A passion for finding new ways to keep our customers safe in the digital world
• Open to work in shifts