With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it. Now, we re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Inviting applications for the role of Manager, Customer ServiceIn this role, you will be working as an Operations Manager, will be leading a team of 100+ employees and ~10+ Front Line Managers. Leading teams to optimize customer experience for Fin Tech products for Genpact Clients. This role will also involve working with new customer-experience management team of Genpact working with multiple Genpact clients in mapping the customer experience journey, understanding market and customer expectations. Should be professional from the Customer Experience management leader with Fin-Tech industry background. Should have an understanding of UPI payment, Wallet Applications, Digital money line of business.
Responsible for effectively leading all aspects of Call Center functions. Ensures all customer questions and complaints are resolved in a timely manner. Completes research and resolves documentation errors or discrepancies on complex customer problems. Ensures Call Center operations further Company strategic plans and are in accordance with established policies and procedures.
ResponsibilitiesMinimum qualifications
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
,Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...