Technical Services Engineer - Desktop @ Altisource

Job Description

Job Description

• Desktop/ End User Support Specialists must have excellent analytical and problem-solving skills in an enterprise environment

• Must have strong Desktop domain skill as following but not restricted to them only-

• Administering, deployment and troubleshooting of client operating system Win 10; Mac OS is an additional benefit

• Advances level troubleshooting skills on Laptop and Desktop hardware issues

• Basic understanding on Office 365 and its functionalities, Windows Server OS, Active Directory, Group Policy, SCCM

• Experienced with supporting large International organizations as Tier 2-3 support to remote end-users and familiar with set-up, configuration, troubleshooting and repair activities typically associated with a large End-User environment

• Strong expertise on working Ticketing system and SLA part associated with the ticketing portal

• Having strong interpersonal skills allows technical support specialists to communicate with customers and solve technical-related problems quickly and efficiently

• Should have ability to independently manage tasks and projects; accomplish to meet the deadlines with minimum follow-ups

• Understand on Incident Management, Problem and Change Management; ITIL process and its best practices

• Candidate should be team player, willing to share knowledge and engage in team development exercise. Should be open to rotational shift

Qualifications

• Bachelor s Degree in Computer Science or similar field

• Microsoft certification

• ITIL V1 certification is an advantage

• 5+ year s Desktop Administrating and management experience

Job Classification

Industry: Real Estate, Property
Functional Area: IT Hardware, Technical Support, Telecom Engineering,
Role Category: Technical Support
Role: Technical Support
Employement Type: Full time

Education

Under Graduation: Any Graduate in Any Specialization
Post Graduation: Post Graduation Not Required
Doctorate: Any Doctorate in Any Specialization

Contact Details:

Company: Altisource Business
Location(s): Bengaluru

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   Computer science Ticketing Change management Analytical Active directory Incident management Troubleshooting microsoft Technical support Financial services