Job Description
1. Ensure smooth and efficient day to day operations within the team
2. Drive performance effectiveness and customer experience
3. Coach assigned Advisors on observed areas of improvement
4. Conduct analysis and drive initiatives to improve efficiency
5. Manage all customer interactions as rostered within parameters
6. Boost employee morale and monitor absenteeism and attrition
7. Abide by company policies and core values
8. Adhere to rostered timing, scheduled shifts and activates
9. Ensure individuals and team meet the defined performance metrics
10. Follow all contact center policies, procedures, code of conduct and
legislative requirements.
2 - 5 years
Skills & Competencies :
1. Planning and organizing skills
2. Problem solving skills
3. Team management skills
4. Customer handling skills
5. Technical expertise
6. Ownership mindset
7. Speak local language
Job Classification
Industry: Telcom, ISP
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Operations
Role: Operations
Employement Type: Full time
Education
Under Graduation: Any Graduate in Any Specialization
Post Graduation: Post Graduation Not Required
Contact Details:
Company: Reliance Jio Infocomm
Location(s): Chennai
Keyskills:
Team management
Customer handling
Customer experience
Management
Monitoring