Mgr, Garnishment Operations - Noida - Kronos
- Kronos Incorporated
- 5 - 10 years
- Noida, Gurugram
- 3 years ago
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Job Description
Job Summary:Overall responsibility for leading and managing the production activities within the Services team. This position is responsible for managing the people, processes and technology required to successfully complete the required production obligations timely and accurately. This position will be responsible for sponsoring technology initiatives to improve the operational performance of the team, the customer s experience, and the productivity of the team. Actively participate in the resolution of day to day issues that arise, including problems with customers, third parties, internal teams and our internal systems as needed. Essential Duties and Responsibilities:
Develop strong relationships and alignment with our internal partners.
Ensure that all daily production requirements are completed each day with sufficient documentation to enable USG to defend its timeliness and accuracy with third parties without further contact from our customers.
Drive the establishment and refinement of the UKG Services process methodology and best practices
Oversee and manage Services functions:
Other related production activities as required
Generate operational metrics to communicate and manage the performance of the production team
Facilitate the delivery of training as required by internal or external customers
Provide backup to team and after hours work, as necessary.
Performs interview process for new hires for roles within team.
Hires, fires and performs employee performance reviews
Builds and maintains strong peer relationships within the team and across the organization.
Escalate potential service issues to Senior Management.
Directs work within clear budgetary guidelines.
Defines standards and reusable approaches within the Services operational framework.
Train team members on new or enhanced operation procedures and policies.
Implement quality control measures.
Is accountable for on-going management of effective client service relationship in one area of the business as the main point of contact for senior client representatives.
Other duties may be assigned from time to time
Qualifications
Required Qualifications/Skills:5 years in a management role
5 years of process/operational excellence experience Preferred Qualifications/Skills:
5-10 years of payroll , garnishment and/or services industry experience
Working knowledge of UltiPro is a plus
Must be proficient in Microsoft Office (Excel, Word, and PowerPoint)
Industry related certifications is desirable; i.e. Certified Payroll Professional (CPP), Certified Treasury Professional (CTP) Interpersonal Skills:
Excellent written and verbal communication skills
Conflict resolution
Management experience
Excellent customer service skills
Ability to handle multiple tasks under tight deadlines
Highly motivated and team oriented Education / Certification / License:
Bachelor degree in Business, Accounting, Computer Science or a related field or equivalent work experience will be considered
Job Classification
Industry: IT-Software, Software ServicesFunctional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Operations
Role: Operations
Employement Type: Full time
Education
Under Graduation: Any Graduate in Any SpecializationPost Graduation: Post Graduation Not Required
Doctorate: Any Doctorate in Any Specialization, Doctorate Not Required
Contact Details:
Company: Kronos IncorporatedLocation(s): Noida, Gurugram
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Keyskills: Computer science Service management Payroll Operational excellence Excel Conflict resolution management Manager Quality Control Customer service Operations
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Kronos Incorporated
Built from the merger of Ultimate Software & Kronos Inc, we are now UKG. We provide global HCM, payroll and workforce management solutions.
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