Workforce Management Forecast Process @ Uber

Job Description

The Workforce Management Forecast Process Specialist will work with the Regional Workforce Management team to focus on operational excellence across our BPO and internal Centers of Excellence network. This is an opportunity to help build the WFM process from the ground up, and dig deep into the fascinating and complex field of Uber support. The Uber Workforce Management organization is a centralized, global team and offers many exciting career opportunities around the world.

What You'll Do

• Executes on core work and processes for workforce management operational excellence
• Perform analysis on historical contact volume and AHT data to ensure emerging trends are captured
• Create reporting
• Manage messaging and back office queues
• Perform project and process audits to ensure consistency within the region
• Execute on agreed process to ensure service delivery
• Provide analysis to improve service levels and efficiency.
• Perform modifications and enhancements on existing reports based on evolving business requirements
• Basic project and stakeholder management

Job Classification

Industry: Internet, Ecommerce
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Operations
Role: Operations
Employement Type: Full time

Education

Under Graduation: Any Graduate in Any Specialization
Post Graduation: Post Graduation Not Required
Doctorate: M.Phil. in Dermatology, Any Doctorate in Any Specialization, Ph.D in Any Specialization, Doctorate Not Required, Other Doctorate

Contact Details:

Company: Uber
Location(s): Hyderabad

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Keyskills:   BPO Business process Operational excellence Staffing Business analytics Workforce planning Back office Verint Stakeholder management SQL