Installation Associate - Mumbai - Ncr @ NCR Corporation

• Position involves coordination & communication with customers, different vendors or within team members from site visit to handing over to customers with complete installation of deliverables

• Respond immediately to customer or vendor concerns/problems by resolving them or by escalating them to appropriate stakeholders

• Responsible for scheduling customer installation activity

• Overall Project Management & Planning capability (Adherence to processes and systems and smooth functioning without follow-ups)

• Constant planning and effort to achieve deliveries within allotted time frame

• Coordinating and monitoring the performance of vendors in maintaining the timeframe

• Understands and performs the various Customers/Vendors Scope of Services and elevates/ escalates issues when appropriate and/or according to established procedures

• Build working relationships with customers and develop informal communication channels with customer account at the local level. Responsible for ownership of all customer issues/needs that are voiced or observed and acts appropriately

• Represents NCR in a manner that reflects positively on the image and reputation of the company

• Responsible for capturing detailed customer asset information and other data required to complete any invoicing or billing activities

Basic Requirements:

• Excellent Communication Skills

• Computer-literate in MS Office applications

• Experience in Front-Line Customer Service environment

• Good organisational skills and able to work well independently and within a team