Hiring Manager Quality & Training
- Aegis Customer Support
- 8 - 12 years
- Lucknow
- 3 years ago
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Job Description
Hiring for Manager Quality & Training for E-commerce process at Startek Lucknow.
Role & Responsibility:
- Understand the concepts of Six Sigma
- Derive inference as per data analysis and provide suggestions for performance improvements
- Conceptualize and deliver adhoc report requirement as per business needs
- Recommend and drive automation opportunities for reporting
- Understands customer needs and displays commitment towards meeting them. Demonstrates customer focus by seeking out, understanding, and responding to the needs of both internal and external customers. Has sound understanding of the customer's business and can communicate suggestions to the customer
- Understands business impact of process to customer. Responds to customers' needs, questions and concerns in an accurate, effective, and timely manner.
- Manages project plans to ensure the timely delivery of outcome; Shows persistence in overcoming obstacles; Sets daily, weekly, monthly, quarterly and annual goals, creating specific plans to meet them; Evaluates positive and negative alternatives within time and resource constraints
- Standards for Measuring Success
Skills Required:
Behavioural Skills
Change Leadership
People Leadership
Communication
Planning & Organizing
Customer & Business orientation
Result orientation & accountability
Team working
Must have exposure of Quality & Training both (8 to 10 years)
Experience on multidimensional accounts or projects handling will be a plus
Excellent written and verbal communication skills in English.
Sound knowledge of MS Office (Specially Excel, Word and PPT)
Knowledge of QC Tools, Six Sigma, FMEA, SIPOC etc.
Interested candidates can share the profiles at ra***********h@**.aegisglobal.com
Job Classification
Industry: BPO, Call Centre, ITeSFunctional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Quality
Role: Quality
Employement Type: Full time
Education
Under Graduation: Any Graduate in Any SpecializationPost Graduation: Any Postgraduate in Any Specialization, Post Graduation Not Required
Doctorate: Any Doctorate in Any Specialization, Doctorate Not Required
Contact Details:
Company: egis Customer Support Services Pvt LtdAddress: 16, Meerabai Marg, Hazrat Ganj, Lucknow
Location(s): Lucknow
Website: https://www.aegisglobal.com
Keyskills: bpo quality Training Management Train The Trainer Coaching Induction Hiring Process Improvement Quality Management Recruitment Quality Monitoring TTT Feedback Quality Analysis People Management
Aegis Customer Support
For more than 25 years we've held an organisation-wide conviction, that it's our job to be the front line promoting and protecting your brand. Some of the world's most prominent industry leaders, from telecommunication giants to technology power houses entrust STARTEK to uphold their reputations and...
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