Job Description
Job Role: Technical Support Engineer
Experience: 5 - 7 Years
Location: Gurugram
Shift Time: Rotational (24*7)
Notice Period: Immediate to 30 days
Primary Skills: Server Support, incident management, ITIL process Understanding
Desired Skills:
- Identify and interpret issues with impact through various sources (emails, user reports, monitoring tool alerts etc) and follow ITIL support procedures to respond Collate and interpret information from various sources to help diagnose the issue.
- Assess and prioritize faults and respond or escalate accordingly following ITIL aligned processes.
- Handle issues of all priority based on impact and criticality. Handle P1 and P2 issues, Initiate and handle bridge calls with clients as when required.
- Write end user mass communications, and share them as per process.
- Coordinate with stakeholders/vendors for issue resolution and Root Cause Analysis.
- Maintain and administer computer networks and related computing environments including systems software, applications software, hardware, and configurations.
- Perform infrastructure health checks and flag issues based on impact. Participate and contribute to CAB meetings for infrastructure changes.
- Performing disaster recovery operations and data backups when required.
- Manage and maintain EM7 & SolarWinds Monitoring Systems.
- Identify problems, and frequently present viable solutions to problems.
- Handle multiple priorities with multiple clients / ability to work in multi-client environment.
- Should be open to suggest and help implement process improvements and development opportunities for self and the team. Consistently demonstrates good customer service throughout the area of responsibility.
- Co-operate with other teams. Actively encourage strong working relationships with other teams.
- Contribute to service desk teams and share volume for Incidents and request fulfilment.
- Provide user administration support (Account provisioning, User On-boarding/Off-boarding, Access provisioning for specific systems, Grant, Modify, Remove User Access through Active Directory, Terminating User Access for Terminated Employees, User Access Administrator etc, De-provisioning accesses as when requested/required.
If interested can send your updated resume to bu********1@in******c.com with the below Subject Line
"Incident Manager & Relevant Exp & Notice Period & Location"
Job Classification
Industry: Banking, Financial Services, Broking
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Back Office/Web/Transaction Processing
Role: Back Office/Web/Transaction Processing
Employement Type: Full time
Education
Under Graduation: Any Graduate in Any Specialization
Contact Details:
Company: Incedo Technology Solutions Ltd.
Address: Plot No.-248,,,Udyog- Vihar,Phase- 4, , , GURGAON, Haryana, India
Location(s): Noida, Gurugram
Keyskills:
Sever Management
ITIL Certified
incident management
ITIL
ITIL Certi