Job Description
Dear Candidate,
Greeting from Black and White Business Solutions Pvt Ltd..!!
INTERENATIONAL PROCESS - Sr. TECHNICAL SUPPORT REPRESENTATIVE
Contact : HR Harshitha @ 9742674***
Email -id : hr***8@bl*******e.in
B.E/B.Tech / B.Sc / BCA / BBA /MCA /MTech / Diploma Freshers / Experience can appear for Multiple MNC BPO's , Free placement @ Black and White Business Solutions Pvt Ltd
Technical Support : Voice / Semi Voice / Non Voice Process
- Technical Trouble Shooting
- Hardware and Networking
- IT Help Desk
- Desktop Support
- Technical Chat / Email Support
- IT Trouble Shooting
Technical Skills :
Trouble shooting/Command for IP Adress/RAM/ROM/Networking - LAN/VAN/WAN/Configuration /Versions of Windows MS/ Office 365 /Control panel/ internet setting/Active directory/Hardware /installation/ Microsoft/ Mac /Apple
Designation :
Technical Support Analyst / Associate / Sr. Associate / Service Desk / IT Help Desk / Process Associate / Sr.Process Associate
Roles :
- Handle technical support questions via our ticketing system.
- Help customers set up their website Help transfer customer accounts from other providers.
- Help customers with script and software upgrades Help and repair infected and compromised accounts.
- Handle server monitoring tickets and repair systems in
- event of failures. Help build and configure new servers
- Keep track of request and make sure they are implemented as planned
- Participate in incident handling concerning technical issues / server issues through chat support
- Microsoft environment knowledge
- Have some level of technical understanding of the products building up a desktop service
- Domain, Hosting management, Server Management- disk space, server usage management, backups, configuration, renewals, L1 Tech support
- Basic Troubleshooting, Monitoring, Backup
- Doing Email configuration-Outlook
Skills Required :
- Should be flexible with rotational Shifts
- Graduates / PUC / Diploma fresher or Experience can apply
Benefits :
- Day / Rotational Shifts
- Salary - upto 4.5lpa
- Unlimited incentive Structure
- No registration Fees(Free placement).
For more quires please
Contact : HR Harshitha @ 9742674***
Email -id : hr***8@bl*******e.in
Documents Required :
Fresher :
- 10th / 12th / Graduation all semester Marks card
- Aadhar Card ID proof
- Pan Card ID
Experience :
- Previous Companies Offer letter / relieving letter / one month pay slips
- 10th / 12th / Graduation all semester Marks card
- Aadhar Card ID proof
- Pan Card ID
*************PLEASE DO REFER YOUR FRIENDS*************
Job Classification
Industry: BPO, Call Centre, ITeS
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Freshers
Education
Under Graduation: Graduation Not Required, Any Graduate in Any Specialization
Post Graduation: Post Graduation Not Required, Any Postgraduate in Any Specialization
Doctorate: Any Doctorate in Any Specialization, Doctorate Not Required
Contact Details:
Company: Black and White Business Solutions Pvt Ltd
Address: Black and white business solutions Pvt Ltd, #721, 2nd Floor, CMH road,, Indiranagar, Bangalore, BANGALORE, Karnataka - 560038,India
Location(s): Bengaluru
Website: http://blackwhite.in
Keyskills:
Web Hosting
technical support
Technical chat
bpo
voice
international bpo
technical support engineer
Customer Associate
call center
Tech Support
Customer Support
senior customer support executive
Back Office
bpo process