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Helpdesk Associate - Bengaluru/Bangalore - NTT @ NTT Global Delivery

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 Helpdesk Associate - Bengaluru/Bangalore - NTT

Job Description

  • Provide L1 technical guidance in activities associated with identification, prioritization resolution of reported problems through Phone, Email Chat.
  • Typically, the associate level participates in a supportive role by acting as a liaison between customers departments within the Client Infrastructure.
  • Good troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office COTS applications etc.

Basic Qualifications

  • Helpdesk Associate at Grade-4 position in Service Desk
  • Must be a Graduate.
  • Good communication skills with 6 months of international calling experience
  • Good comprehension writing skills
  • Must possess excellent customer handling skills
  • Should be comfortable to work in rotational shift with 24x7 support window

Job Classification

Industry: IT-Software, Software Services
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Full time

Education

Under Graduation: Any Graduate in Any Specialization
Post Graduation: Post Graduation Not Required
Doctorate: Any Doctorate in Any Specialization, Doctorate Not Required

Contact Details:

Company: NTT Global Delivery
Location(s): Bengaluru

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Keyskills:   Business process IT services Automation Helpdesk Consulting Customer handling Windows Troubleshooting MS Office Information technology

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NTT Global Delivery

NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. As a division of NTT DATA Corporation, a top 10 global IT services and consulting provider, we wrap deep industr...