It Help Desk At Xl Dynamics India Pvt. Ltd.

Job Description

KEY RESPONSIBILITIES:

• Providing technical support for all hardware/software problems.
• Maintaining overall ownership of user's issues & ensuring resolution within agreed service levels.
• Managing the help-desk system by recording appropriate information for fault incident and resolving the fault from a remote location or by accessing the user's desktop.
• Managing service requests, software installations, new computer setups, upgrades, etc.
• Supporting the following technologies: Microsoft Office, Internet Explorer, Windows, desktops, laptops, printers, network printer, NICs, basic LAN/WAN connectivity and others as assigned.
• Troubleshooting network related issues.
• Troubleshooting login and domain related issues.
• Troubleshooting operating system and general software related issues.
• Recording escalations from employees and notify the IT head on any operational escalations and complaints.
• Resolving the queries in accordance with help-desk escalation process.

Job Shift: Day / Night

Experience: 0-5 Years

Education: "We hire based on individual talent, skill and work ethic. Formal degrees are not a material in our hiring decision"

Job Location: Navi Mumbai

Salary Range: INR3,00,000 - INR 5,00,000 p.a

Please email your resume to re***e@xl*******s.com to schedule your telephonic interview.

Note:

• Candidates with B.E in any other stream can apply if they have done relevant hardware and networking course.
• We do not have rotational shifts.
• We welcome candidates based out of Mumbai. Initial relocation support in the form of travel and accommodation reimbursement will be provided to candidates who have been offered employment, as per the company policy.
• The complete recruitment process may take the entire day; candidates are therefore requested to plan out their schedule accordingly.
• Candidates who have already appeared for our selection process in the last 3 months are not eligible for this opening.

Job Classification

Industry: Banking, Financial Services, Broking
Functional Area: IT Hardware, Technical Support, Telecom Engineering,
Role Category: IT Hardware
Role: IT Hardware
Employement Type: Full time

Education

Under Graduation: Any Graduate in Any Specialization
Post Graduation: Any Postgraduate in Any Specialization, Post Graduation Not Required
Doctorate: Doctorate Not Required

Contact Details:

Company: XL Dynamics India Pvt. Ltd.
Location(s): Mumbai

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Keyskills:   IT Helpdesk Networking Technical Support LAN WAN Connectivity Network Troubleshooting A+ Network Support MCSE N+