Provides support, education and guidance in the deployment and maintenance of computer infrastructure and the diagnosis and resolution of technical problems and issues. May work in a call centre.
Task Includes:determining software and hardware requirements to provide solutions to problems.
responding to inquiries about software and hardware problems.
adapting existing programs to meet users' requirements.
installing and downloading appropriate software.
ensuring efficient use of applications and equipment.
implementing computer networks.
designing and maintaining websites.
repairing and replacing peripheral equipment such as terminals, printers and modems.
may work in a call centre.
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