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Service Desk Analyst - Noida - Noida - NTT

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 Service Desk Analyst - Noida - Noida - NTT in Noida, Gurugram

Job Description

Grade 6 - Helpdesk Analyst

Helpdesk Analyst at Grade-6 position in Service Desk

Must be a Graduate. B.Tech/B.E or any other technical degree preferred

Overall 4 to 5 years of SD experience and experience of handling a team

Good comprehension & writing skills

Must possess excellent customer handling skills

Should be comfortable to work in rotational shift with 24x7 support window

Basic Technical TS skills

Job description:

Provides Technical and Team guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email. Activities include recognition, research, isolation, resolution, and follow-up steps.

Typically, the Analyst level participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner.

Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc.

Sound knowledge of ITIL best practices around Incident & Request Management procedures.

Should possess good analytical/ technical knowledge.


Interested Candidate can share your Resume to 18***2@nt****a.com


Regards,

NTT Data HR Team

Job Classification

Industry: BPO, Call Centre, ITeS
Functional Area: IT Hardware, Technical Support, Telecom Engineering,
Role Category: Technical Support
Role: Technical Support
Employement Type: Full time

Education

Under Graduation: Any Graduate in Any Specialization
Post Graduation: Post Graduation Not Required, Any Postgraduate in Any Specialization
Doctorate: Any Doctorate in Any Specialization, Doctorate Not Required

Contact Details:

Company: Ntt Data Global
Location(s): Noida, Gurugram

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Keyskills:   Helpdesk Service Desk Servicedesk Technical support Help desk

Fraud Alert to job seekers...!!

₹ Not Disclosed


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Ntt Data Global

NTT DATA GLOBAL DELIVERY SERVICES PRIVATE LIMITED - NTT DATA is a publicly traded company, but is about 54 percent owned by NTT. Its business areas are in national and local governments, financial, and telecommunication sectors. According to reports in 2012, Forbes Global 2000 recognizes NTT DATA...