Service Desk Analyst - Noida - Noida - NTT @ Ntt Data Global

Job Description

Grade 6 - Helpdesk Analyst

Helpdesk Analyst at Grade-6 position in Service Desk

Must be a Graduate. B.Tech/B.E or any other technical degree preferred

Overall 4 to 5 years of SD experience and experience of handling a team

Good comprehension & writing skills

Must possess excellent customer handling skills

Should be comfortable to work in rotational shift with 24x7 support window

Basic Technical TS skills

Job description:

Provides Technical and Team guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email. Activities include recognition, research, isolation, resolution, and follow-up steps.

Typically, the Analyst level participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner.

Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc.

Sound knowledge of ITIL best practices around Incident & Request Management procedures.

Should possess good analytical/ technical knowledge.

Interested Candidate can share your Resume to 18***2@nt****a.com

Regards,

NTT Data HR Team

Job Classification

Industry: BPO, Call Centre, ITeS
Functional Area: IT Hardware, Technical Support, Telecom Engineering,
Role Category: Technical Support
Role: Technical Support
Employement Type: Full time

Education

Under Graduation: Any Graduate in Any Specialization
Post Graduation: Post Graduation Not Required, Any Postgraduate in Any Specialization
Doctorate: Any Doctorate in Any Specialization, Doctorate Not Required

Contact Details:

Company: Ntt Data Global
Location(s): Noida, Gurugram

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Keyskills:   Helpdesk Service Desk Servicedesk Technical support Help desk