Service Desk - Noida - Delhi/ncr,noida - Ntt @ Ntt Data Global

Job Description

Grade 5 - Helpdesk Senior Associate

Helpdesk Senior Associate at Grade-5 position in Service Desk

Must be a Graduate. B.Tech/B.E or any other technical degree preferred

Good communication skills with 1 year of international calling experience

Good comprehension & writing skills

Must possess excellent customer handling skills

Should be comfortable to work in rotational shift with 24x7 support window

Job description:

Provide L1.5 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.

Activities include recognition, research, isolation, resolution & follow up steps.

Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.

Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc.

Sound knowledge of ITIL best practices around Incident & Request Management procedures.

Interested candidates can share your CV to 18***2@nt****a.com or 9791046*** (Whatsapp)

Regards,

Sathish Kumar

NTT Data HR Team

Job Classification

Industry: IT-Hardware & Networking
Functional Area: IT Hardware, Technical Support, Telecom Engineering,
Role Category: Technical Support
Role: Technical Support
Employement Type: Full time

Education

Under Graduation: Any Graduate in Any Specialization
Post Graduation: Any Postgraduate in Any Specialization, Post Graduation Not Required
Doctorate: Any Doctorate in Any Specialization, Doctorate Not Required

Contact Details:

Company: Ntt Data Global
Location(s): Delhi, NCR

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Keyskills:   Helpdesk Service Desk Technical Support Servicedesk Help desk